The Organizational Change Management (OCM) Lead will focus on the people side of change – including changes to business processes, systems and technology, job roles and organization structures. The primary responsibility will be creating and implementing change management strategies and plans that maximize employee adoption, usage, and value realization and minimize resistance.
Lead full life-cycle OCM activities for organizational transformations, such as system implementations/upgrades, operational/process improvements, and acquisition integrations
Apply a structured OCM methodology
Own the complete value chain of organizational change management deliverables including the case for change, change management strategy and plan, change readiness assessment, stakeholder analysis, leadership engagement, change impact assessment, communication approach, change champion network, training approach and sustainability approach.
Support organizational design and definition of roles and responsibilities
Draft communications to facilitate the required stakeholder engagement.
Define the training needs analysis, develop a targeted training approach, develop training materials and facilitate training where required.
Define measures of success to ensure value realization
Drive sustainability planning and execution
10+ years of experience leading OCM efforts on enterprise-wide organizational IT and business transformations
Experience with change management principles, methodologies and tools
Experience with project management approaches, tools and phases of the project lifecycle
Executive presence and strong leadership skills
Exceptional communication skills (verbal and written), facilitation and presentation skills
Excellent active listening skills
Ability to work effectively in an ambiguous, fast-paced and rapidly changing environment
Experience managing work across organizational departments or teams
Ability to collaborate effectively in a team environment
Strong interpersonal and relationship building skills
Acute business acumen and understanding of organizational issues and challenges
OCM lead experience with relevant technologies, such as SAP, Oracle, Microsoft, and Workday
Relevant industry and functional experience
Prior Big 4 consulting experience
Experience supporting Agile projects