Cloud Transformation
The client is a global integrated energy company with annual revenues exceeding $180 billion and approximately 43,000 employees worldwide. Its businesses span the energy value chain, including exploration and production, refining, chemicals, transportation, and power generation.
60,000+
Users Transitioned
Microsoft 365
Platform
Full Business
Adoption Achieved
Safe & Reliable
IT Operations
AT A GLANCE
CLIENT
CHALLENGE
APPROACH
RESULTS
A global integrated energy company embarked on an enterprise-wide cloud transformation, moving its core end-user computing environment to Microsoft 365 while maintaining safe, reliable IT operations.
ChangeStaffing led organizational change management across the program, including leadership engagement, communications, training, and adoption—successfully transitioning over 60,000 users and achieving full business adoption of the new cloud environment.
The client was transitioning their core end user computing environment to Microsoft 365, impacting all employees, contractors and third-party partners. The objective of this transformation was to capture the collaboration improvement and cost savings associated with the cloud, while maintaining safe reliable IT operations.
ChangeStaffing partnered with IT leadership to align the organization around the transformation, beginning with a redesign of the five-year IT strategy and securing leadership ownership of the program. The new strategy was then socialized with executive leadership to build endorsement and support across functions during a period of significant volatility in the energy market.
The transformation was structured as six coordinated projects spanning SharePoint Online, Exchange Online, Office 365, OneDrive, Windows 10, and mobile technologies. ChangeStaffing helped establish an integrated program management office (PMO) that provided common services across the projects, including change management, communications, training, operational process and role mapping, metrics, governance, and project controls.
To support adoption at scale, the team developed a self-service deployment model with standardized training, change management, and support materials; facilitated future-state process and role-mapping workshops; and managed communications across the program and individual projects. Key metrics were monitored throughout the program lifecycle to continuously improve technology usability, deployment, training, and change management effectiveness
The transformation established strong leadership sponsorship across the business and achieved full adoption of the new cloud environment. More than 60,000 users were successfully transitioned while the organization maintained the safe, reliable IT operations required throughout the program.
The program also established a lower-cost change and deployment approach that could be leveraged for future IT initiatives, providing the organization with a more scalable model for supporting ongoing technology transformation.