CLIENT

The client is a global integrated energy company with annual revenues exceeding $180 billion and approximately 43,000 employees worldwide. Its businesses span the energy value chain, including exploration and production, refining, chemicals, transportation, and power generation.

CHALLENGE

The client was undertaking a major Energy Trading & Risk Management (ETRM) transformation, implementing Endur across its U.S. and Canadian trading operations.  The initiative required transitioning to an integrated, scalable front-to-back office platform capable of supporting more complex trading while improving operational efficiency, P&L and risk visibility, reporting, and decision-making. Success depended on strengthening the quality and reliability of critical trading data while preparing the business to adopt new processes and ways of working - all within the demanding environment of real-time energy trading.

APPROACH

• Provided full cycle change management services to support the Endure implementation

• Developed the project Executive Team to promote business support and leadership of project; conducted monthly meetings

• Assigned Communication Champions to represent functional areas to ensure project alignment with the business

• Conducted information sessions with users to develop awareness and understanding of the project

• Launched a project website and monthly newsletters

• Developed 30 training modules and conducted 200+ hours of classroom training to provide functional area specific training

• Conducted system demos with all users

• Conducted functional area “What’s In It for Me” sessions so that users understood the impact of Endur on their functional area

• Conducted Parallel Testing kick-off meetings and provided users with Start Kits to aid them with the transition

RESULTS

• Achieved full business participation in multi-month parallel system / data entry interim state

• Required minimal post go live support and no significant go live “surprises”

• Realized desired capabilities related to Position Management, Risk Management and Daily P&L

• Successfully transitioned all U.S. and Canadian users to Endur to support the future state within the constraints of a real-time trading organization